Frequently Asked Questions
Where do you ship to?
We ship worldwide with the current (temporary) exception of the EU.
What Service do you use?
We use Royal Mail services both at home and internationally and your parcel will fall into one of the following categories:
- UK Standard
- UK 1st class
- UK Special Delivery
- International Tracked and Signed (Europe, Zone 1 and Zone 2 countries)
How long does shipping take?
The delivery time depends on which of the categories you choose.
We dispatch orders within 1 working day of ordering.
First Class (UK) - 1-2 working days for delivery
Standard (UK) - 2-3 working days for delivery.
Special delivery - guaranteed next working day.
Please note that orders are processed in the morning and if we have not received an order for special delivery by 8AM, it will be processed and dispatched the following day.
International parcels can vary from five to seven working days to Europe and three to four weeks to Zone 1 and 2.
It is obvious but worth stating that if you give us an incomplete address or wrong address, you will not receive your parcel, so this is critical. It is not our responsibility to get the item to you if you have not provided a correct and accurate address.
What happens if my order hasn't arrived?
If you're in the UK and your order hasn't arrived within 1 week, please send us an email bringing this to our attention and we will do our best to solve the issue. Please do not leave it longer than 1 week, as it will become difficult to resolve.
We receive proof of delivery on every order, and if we discover that Royal Mail have attempted delivery and failed, then the parcel will be held at your local sorting office. This is then out of our hands and it is your responsibility to collect or arrange re-delivery.
Similarly, if the goods are lost by Royal Mail, you will need to open a claim against them, but keep in touch with us so that we can help to resolve this.
For outside the UK, circumstances can vary and parcels can take a little longer, so please contact us within 4-8 weeks if your parcel hasn't arrived.
How do you price shipping?
Our prices are based upon Royal Mail published rates. The rates are weight and size dependant.
What if I receive my item and there is a problem?
Please contact email@example.com straight away and we can resolve it as soon as possible.
If an item is out of stock, how long until it will be back in stock?
If you cannot see an item you like, or something has run out of stock, feel free to put in a request on the contact form and we'll let you know if and when they're being restocked. Alternatively, keep an eye on our social media pages as that's where we post all the updates on all products, including restocks. These social links can be found at the bottom of the page.